Last updated: 20 July 2026. This policy explains what personal data we collect, why, and how we protect it.
XCW Xtended Car Warranty ("XCW", "we", "us", "our") is operated by One Life Cars, XCW, 3rd Floor, Parinee Crescenzo, A Wing, opposite MTNL, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051. This Privacy Policy applies to xtendedcarwarranty.com and all related services, including our vehicle inspection, quote, and premium payment tools.
We collect information you provide directly to us, including:
We use the information we collect to: assess vehicle eligibility and process inspections; generate quotes and activate protection plans; process payments and issue digital certificates; process and settle claims with authorized service centres; respond to support requests; and improve our website and offerings.
All online payments on this website are processed by Razorpay Software Private Limited, a PCI-DSS compliant payment gateway. When you pay your premium, your card, UPI, net banking, or wallet details are entered directly into Razorpay's secure checkout and are never transmitted to or stored on our servers. Razorpay's own privacy policy governs how they handle your payment data.
We share information only where necessary to provide our services: with authorized service centres to process claims and inspections; with Razorpay to process payments; with our underwriting partner, Genesis Global Holdings, for plan eligibility and claims administration; and with Formspree, our form-processing provider, to route enquiries submitted through our contact and quote forms. We do not sell your personal information to third parties.
We use the Meta (Facebook) Pixel to understand how visitors use our site and to measure the effectiveness of our advertising. This may involve cookies and similar technologies. You can control cookies through your browser settings and manage ad preferences through your Meta account settings.
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, typically for the duration of your plan plus a reasonable period afterwards for record-keeping.
You may request access to, correction of, or deletion of your personal information by writing to hello@xtendedcarwarranty.com. We will respond within a reasonable timeframe, subject to any legal or contractual retention requirements.
Our services are intended for vehicle owners aged 18 and above. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
Questions about this policy or your personal data can be directed to hello@xtendedcarwarranty.com or +91 70 5862 8871.